PhysiqlySupport
Last updated: October 1, 2026
Get help#
Need help with your account, billing, or something isn't working as expected? Email us and we'll get back to you as soon as we can.
Common questions#
How do I delete my account?
See Deleting your account below.
How do I connect Apple Health or Health Connect?
You'll be prompted to allow access the first time step tracking is used in the app. You can change this permission anytime in your device's system settings.
I'm a trainer — how do I manage my subscription?
Your Physiqly subscription is arranged directly with Physiqly. For billing questions, email info@physiqly.fit.
Can I get a refund?
Refunds for a trainer subscription are handled under the terms agreed with Physiqly. Email us and we will look at it; see also our Refund Policy.
Deleting your account#
You can delete your Physiqly account yourself, at any time, from inside the app: open your profile, scroll to the bottom, and choose Delete account. No request or waiting period — deletion runs immediately and cannot be undone. If you can't sign in, visit physiqly.fit/delete-account to request deletion by email verification instead. If you no longer have access to that email either, contact info@physiqly.fit and we'll delete it for you.
If you're a client
Your profile and login, workout and weight history, personal records and streaks, meal and supplement logs, chat messages with your trainer, community posts and comments, and every progress photo and form-check video you uploaded are permanently deleted.
If you're a trainer
Your profile, login, client roster links, chat history, and any community groups you own (including the posts and comments inside them) are permanently erased, and your Physiqly subscription is canceled with any open invoice voided — there is no separate store subscription left to cancel. Your clients are not deleted: each keeps their own account and full training history and simply becomes unlinked from you, so they can continue on their own or connect to another trainer.
Questions
For details about what happens to your information when you delete your account, see our Privacy Policy or email info@physiqly.fit.