Refund Policy

Physiqly subscriptions are paid by trainers and are arranged directly with Physiqly. They are not sold through the App Store, Google Play or any other store. Refund and cancellation questions about a trainer subscription are handled under the terms agreed between the trainer and Physiqly — email us and we will look at it.

Physiqly subscriptions are paid by trainers. If you are a client using Physiqly with a coach, you pay us nothing and there is nothing here for you to claim.

Fees your trainer charges you for coaching are separate. That money never passes through Physiqly, we take no share of it, and we cannot refund it — please take it up with your trainer directly.

Email info@physiqly.fit from the address on your account. Include roughly when the charge appeared, and we can usually find it from that.

Nothing in this policy limits rights you have under consumer protection law, including under Israeli law where we are established, or any mandatory rights in your own country. Where the law gives you more than this policy does, the law wins.

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